Role: Risk Intelligence Coordinator
Location: Liverpool
Who are we?
From inception in 1 Nexus has become the go to provider for outsourced security solutions in the UK. We provide all forms of security from mobile patrols to static guarding using our highly skilled and accredited supply chain of Network Partners.
The Role:
What to Expect:
1. T-Trak development and support including desktop risk assessments for upselling opportunities both new and existing customers
2. Develop personalised outreach strategies for existing customers based on their historical data and preferences.
3. To review group wide data to conduct in-depth analysis of T-Trak reports and data to identify emerging trends and areas of potential upselling. (e.g. Re-secure, Breach data FlyTipping)
4. Reviewing inspection issue reports to identify upselling opportunities, to quote resolve property issues that pose an immediate risk to property status
5. Implement targeted communication plans to engage with customers during specific seasonal campaigns or events.
6. Support seasonal campaigns to drive revenue such as: Drain downs during winter, Dark night campaigns for increased security, seasonal initiatives based on risk such as horse fairs, planned events all supported by risk related data.
Who are we looking for:
7. Sales experience, high volume outbound calls, proven experience of success within outbound call environment
8. Account management and development
9. Understanding the factors that influence customer satisfaction and the importance of consistently delivering outstanding service to enhance our customer’s experience.
10. Ability to work in partnership with operational colleagues to enhance customer journey
11. Strong interpersonal and communication skills – oral, written and listening.
12. Excellent organisational skills with the ability to prioritise daily tasks and good multi-tasking skills aligned to role needs
13. Able to work under pressure and to tight deadlines
Mission:
We are fully committed to achieving our vision: To be a World Class Security Organisation and are focused on delivering the VPS UK Security Services mission:
14. To be the supplier of choice
15. To be the employer of choice
Benefits:
16. Competitive salary packages!
17. Internal Development and Progression Programme
18. Hard Working and Great Company Culture
19. Colleague Recognition Scheme
20. Refer a Friend Scheme
21. Enhanced Annual Leave Scheme - Buy & Sell
22. Medicash Plan
23. Life Assurance
24. Enhanced Family Leave
25. Employee Assistance Programme
26. Help@Hand - Total Health & Wellbeing Support
27. Plane Saver - Flexible Savings and Affordable Loans