Overview
We're looking for an ambitious logistics professional to join us as a care logistics lead. If you have the experience and empathetic approach we need, we can offer you a fantastic opportunity to develop your career with a business that puts people at the heart of its strategy. In this role, you will supervise and coordinate a team of ceremonial crew to ensure that each funeral is delivered to the highest possible standard.
You will use both manual and digital systems to ensure the right people are in the right place at the right time.
Responsibilities
* Manage and coordinate the schedule of ceremonial crew (primarily part-time colleagues who drive, carry the coffin and support on the day of funerals).
* Deputise for the care logistics manager.
* Plan clothing collection, movement of personal belongings and the transportation of the deceased for viewings as required.
* Gather and analyse insight to drive continuous improvements in the delivery of funerals and in team performance.
* Maintain a good understanding of the local environment and stakeholders (clergy, crematoria, hospitals and care providers) and adapt processes accordingly.
Qualifications & Requirements
* A strong team focus and the ability to work at pace in a rapidly changing environment.
* A real passion for customer experience with the ability to ensure each client’s experience is positive by understanding needs clearly.
* Discretion and empathy in handling sensitive situations.
* Ability to act promptly but in a measured and considered way.
* Full UK manual driving licence.
* Physical ability to carry out lifting and manual handling of heavy loads.
Desirable/Additional Items
* Access to virtual GP and free eye tests.
* Endless career development opportunities including apprenticeships.
* Friendly, supportive team and the knowledge that you make a huge difference to your community.
* Access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.
Company & Culture
At Co-op, we’re proud to do things a different way. We’re one of the world’s largest co-operatives, owned by millions of members, with community at the heart of what we do. We’re actively building diverse teams and welcome applications from everyone. We offer inclusive recruitment and are part of the Disability Confident scheme. We provide support during difficult moments and aim to help you achieve a healthy work/life balance.
Our values include: forging relationships, cooperation, teamwork, empathy, compassion and speaking up.
Benefits
* 30% off Co-op branded products in our food stores all year round.
* 10% off other brands in our food stores all year round.
* Discounts on other Co-op products and services.
* 23 days holidays (pro rata, rising with service).
* Pension with up to 10% employer contributions.
* Access to Employee Assistance Programme for confidential advice and support (24/7).
* Flexibility in working patterns to fit your life.
* Career development opportunities including apprenticeships.
Pre-Employment
As part of our process, we may conduct background checks including DBS checks, adverse media checks, and an occupational health questionnaire. We may also review social media activity. Any offer is conditional on successful completion of these checks.
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