About Northumbria Primary Care Ltd (NPC)
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 120,000 registered patients in Northumberland and North Tyneside. Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care. Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
Job Summary
We are looking to recruit a friendly, motivated and professional customer care administrator to join our team. Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills. This position will be based at NPC Lintonville in Ashington. The successful candidate will be providing a high level of customer service to patients of NPC practices. This is a part time position and hours would be considered and explored further at interview stage.
Key Responsibilities
* Prioritise workload without supervision and have good organisational and IT skills.
* Provide secretarial support to GPs and clinicians.
* Help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff.
* Full training will be provided on the use of SystmOne.
* Ensure all referrals are sent via the appropriate method i.e. e-referral system.
* Deal with requests for access to medical records.
* Managing the practice generic in box and other electronic messaging systems.
* Dealing with telephone calls from patients and third parties as appropriate.
* And any other duties that are relevant to the post.
* Working in a busy reception desk dealing with patients face to face and on the telephone.
* All administrative duties and working together as a cohesive team with both clinicians and other administrative staff.
* Taking meeting minutes as required.
* Scan all incoming patient information into their computerised medical records.
* To answer telephone calls & respond to all enquires directing the public as appropriate.
* To provide admin support to nursing & clinical staff.
* Issue invoices and seeking payment for private work, keeping a record of monies received and owed, using a Microsoft excel spreadsheet.
* To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate.
* Ensuring external mail is posted off daily.
* In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team.
* Help out in reception when required.
* The above is a guideline to some of the duties expected from an administrator in general practice but is by no means exhaustive.
Benefits and Working Conditions
This role will be based at NPC Lintonville in Ashington. This is a part time position; hours will be considered and explored further at interview stage.
Application Guide
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
Closing Date
This advert closes on Tuesday 28 Oct 2025.
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