Annual salary: up to £30,000.00
Administrator
Location: South Cambs
Contract: Full-time, Permanent
Hours: 42.5 hours per week, Monday – Friday, 8am – 5pm
Salary: Up to £30,000 per annum
About Us
Mears Group is one of the UK’s leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.
About The Role
We are looking for a motivated and organised Administrator to join our dedicated team in South Cambs. You will play a key role in supporting the Planned Works team, processing and inputting information, booking appointments for the team and supporting the team with customer and client queries. You will be responsible in ensuring the back office function runs smoothly to ensure consistent, accurate and up to date data.
Key Responsibilities & Citeria
1. Provide administrative support to the planned works operational team and Partnering Manager
2. Engage with colleagues, residents, and external stakeholders professionally via phone and email
3. Raise and process orders, ensuring correct certification for each property
4. Build effective working relationships with supervisors, housing teams, and contractors to ensure efficient service delivery
5. Support the team with scheduling, record-keeping, and general administration
6. Strong organisational and administrative skills
7. Confident communicator with excellent written and verbal skills
8. Ability to work in a fast-paced environment and handle multiple priorities
9. Good IT skills, including Microsoft Office and Microsoft Excel and job management systems
10. A team player with a positive, proactive attitude
11. Ensure all records and IT data on systems is accurate and meets contractual requirements
12. Ensure the customer experience is central to all activities ensuring tasks are completed within agreed timeframes
Benefits
13. 25 days annual leave plus bank holidays
14. Leading pension scheme
15. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
16. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
17. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
18. Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.