About the Role
To develop, produce and maintain management information to support commercial & management decision making, client KPI monitoring, project delivery and contract mobilisation. Promote the use of MCM within the branch and to continually look for process improvements and emerging technology to innovate.
Role Responsibilities:
1. Develop and produce accurate and meaningful management information
2. Identify opportunities to increase productivity, reduce costs, and add value to branch/hub service delivery through data analysis, best practice, and continuous improvement
3. Lead process improvement initiatives, with a focus on MCM/Total Mobile and supporting systems such as ME3 and MSP
4. Ensure adherence to standard operating procedures across the branch
5. Promote engagement with MCM/Total Mobile across all business areas; act as MCM ‘Super User’ for the region
6. Manage contract set-up and mobilisation
7. Produce reports to identify performance trends and improvement opportunities
8. Line manage two members of staff
9. Cultivate strong working relationships with clients, service users, and local communities
10. Manage client expectations, attend meetings as required, and support business development activities including bid preparation
Role Criteria
11. Demonstrable good standard of education leading to a high level of literacy and numeracy
12. Strong analytical skills with experience in interpreting data and producing actionable insights
13. Experience in the above duties
14. Experience in business process mapping and re-engineering
15. Proven track record in managing and implementing operational change
16. Project management experience, including planning, delivery, and stakeholder coordination
17. Experience in training and upskilling staff, particularly in system adoption and process improvement
18. Strong working knowledge of digital operational systems such as MCM, Total Mobile, ME3, and MSP
19. Ability to produce clear, concise reports and dashboards for performance monitoring
20. Experience in contract mobilisation and operational setup
21. Excellent communication and interpersonal skills, with the ability to build relationships across internal teams and external stakeholders
22. Experience in client-facing roles and contributing to business development and bid writing
23. Demonstrated leadership skills, including line management, coaching, and performance development
24. Comfortable working in a fast-paced, multi-stakeholder environment with competing priorities
25. A proactive, solutions-focused mindset with a commitment to continuous improvement
26. IT literate with confident oral and written communication skills
Benefits
27. 25 days annual leave plus bank holidays
28. Annual Mears Fun Day – a company-wide celebration of your hard work
29. Volunteering leave to support community initiatives
30. Mears Rewards – discounts on groceries, holidays, eye tests, and more
31. Family-friendly policies and support
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.