Job Title: Supervisor
The Supervisor's main responsibility is to assist the management team in maximising sales and profitability while supporting and retaining a high-performing team.
* Support the team to ensure a 'customer first' experience is delivered consistently.
* Exceed sales targets and the company acquisition target for N.dulge.
* Support stock file accuracy by adhering to all stock handling policies to ensure stock accuracy and minimise stock loss.
* Ensure team awareness of sales targets, ATV, AUS, and conversion targets on a daily, weekly, and monthly basis, focusing on their achievement.
* Communicate clearly and concisely with all internal and external business partners to drive business opportunities.
* Actively identify innovative opportunities to maximise the business.
* Confidently analyse all available business reports to review weekly, monthly, and yearly performance.
* Support the store recruitment process, retaining diverse teams that deliver our 'customer first' experience.
* Create an inclusive, welcoming, and approachable environment for employees to thrive in.
* Deliver feedback confidently and escalate any performance issues to the Store Manager or Assistant Manager.
* Coach and develop the team to achieve their full potential.
* Ensure the store is maintained in line with Company policies and procedures.
Qualifications and Skills:
* Ability to deliver a 'customer first' experience, demonstrating leadership to coach and motivate the team.
* Ability to understand and analyse commercial reports to drive business opportunities.
* Ability to identify key performance behaviours and competencies within the team.
* Strong communication skills.
* Strong prioritising and organisational skills.
* Values honesty and integrity in working relationships.
* Ability to manage change.
* Flexible to meet rapidly changing priorities and deadlines.
* Ability to delegate tasks and follow up effectively to ensure completion.
The ultimate curator of over 100 highly innovative beauty brands, Space NK is the go-to destination for beauty discovery. Through our stores, online presence, and loyalty scheme, we have built a vibrant community where customers can explore, experiment, and enjoy our brands.
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