Salary: £36,000 - 42,000 per year Requirements: At least 4 years of proven experience in an IT Support role Strong hands-on experience with Microsoft 365 administration, Intune, ticketing systems, and RMM tools Solid understanding of core networking principles, including DHCP, DNS, and general connectivity troubleshooting Excellent phone manner, capable of explaining technical concepts without jargon A clean driving license and access to your own vehicle for travel to client sites Proactive and accountable attitude with a focus on ownership and collaboration Interest in modern IT trends and automation applications in an MSP environment Responsibilities: Take ownership of technical issues via our ticketing system, from logging to resolution Utilize Remote Monitoring and Management (RMM) tools to proactively support and maintain client endpoints Provide exceptional telephone support Manage and support Microsoft 365 environments, Intune, and other cloud-based systems Act as an ambassador for our company, ensuring every client feels valued and supported Visit client sites for hands-on support or hardware deployment Assist in rolling out practical AI tools and testing automations to enhance efficiency Technologies: AI Cloud Hardware Support Microsoft 365 Office 365 Copilot More: We are a growing Managed Service Provider based in Bangor, dedicated to managing the IT infrastructure for a variety of clients. We pride ourselves on delivering friendly, top-tier technical support within a small, collaborative team, where your contributions have an immediate impact. By embracing AI to improve our workflows, we seek a proactive IT Support Engineer who enjoys exploring new tools. We offer a supportive culture with standard Monday-to-Friday hours, health insurance, and a stress-free location with free parking. last updated 17 week of 2026