JOB TITLE: Solution Architect
SALARY: £70,929 - £85,000 per annum
LOCATION: Manchester
HOURS: Full-time - 35 hours
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Manchester office.
About this opportunity
An exciting opportunity has arisen for a Solution Architect to design, develop and enhance the bank's telephony channel. In this role, you'll be essential in creating and delivering the development ecosystem through DevOps standard methodologies, empowering teams to introduce changes gradually and consistently to customers. You will work in cross‑functional environments, collaborating closely with software, quality, and security engineers.
Ensuring our products meet the quality and standards our customers expect. We seek a skilled professional with a consistent track record in large‑scale implementations and deep technical proficiency to lead our future telephony strategy, including the use of emerging technologies and closer integration with digital channels. You will provide scalable, modern solutions including incorporating new technologies.
The Group comprises multiple Customer Relationship Channels, with Telephony being a key component of our strategy. You will play a critical role in aligning with the overall strategic direction including close integration with other channels such as Digital.
We need someone who can dive deep into existing solutions, bring new ideas, and drive continuous improvement as we transition to cloud‑native technologies. You will challenge the status quo and push boundaries by working closely with other architects and the wider engineering community.
Join us as an innovator as we enter the next phase of our transformation journey. We are looking for passionate and curious technology specialists with innovative minds who can leverage our new architecture and support the evolution to a full micro‑service application, driving change, improving operational efficiency, and delivering at pace.
About us
We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What you’ll need
* Systems Thinking & Architecture - Ability to model complex systems, apply design and implementation patterns, and build scalable, secure, and resilient solution architectures. Expert in writing high & low level design documents.
* Technical Breadth and Depth - You should expect to operate at varying levels of detail across the product landscape, managing multiple priorities simultaneously.
* Leadership & Mentoring - Takes responsibility for implementing formal development frameworks for a substantial department, while informally coaching and mentoring others throughout the organisation and investing in own personal development.
* Technical Proficiency - Deep expertise in cloud platforms, enterprise software, cybersecurity, and emerging technologies such as AI.
* Analytical & Problem‑Solving - Strong analytical skills to assess business needs, identify gaps, and deliver innovative, data‑driven solutions.
* Secure, Compliant by Design - Embeds security and compliance principles into architecture and development, ensuring alignment with existing architecture patterns, regulatory and risk frameworks.
* Business Acumen in Financial Services - Understands financial services operations and aligns technology strategies with business goals and customer needs.
* Innovation & Strategic Foresight - Anticipates future trends, drives change initiatives, and shapes technology roadmaps to deliver long‑term value.
It would be great if you had any of the following
* Experience with DevOps or Site Reliability Engineering (SRE), including automation, CI/CD, and enabling technologies.
* Knowledge of quality assurance practices.
* Experience of workforce management software in an enterprise setting.
* Practical knowledge of containerisation, release orchestration & platform engineering.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. And it's why we especially welcome applications from under‑represented groups. We’re disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide‑ranging benefits package, which includes
* A generous pension contribution of up to 15%
* An annual bonus award, subject to Group performance
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey!
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