Job Summary
Briar Security Systems is one of Cambridge's leading independent security installation companies, proudly serving the area for over 40 years. We specialise in providing high-quality security solutions and exceptional customer service. Due to an expansion, we are looking for a dedicated and organised Service Desk Coordinator to join our team.
Duties
Customer Communication:
* Answer phone calls and manage the admin email inbox, providing a professional and helpful point of contact.
Scheduling and Coordination:
* Arrange and schedule routine maintenance calls with customers.
* Book site surveys.
* Complete field engineer service calls and log new site calls.
* Dispatch engineers to sites and use our vehicle tracker to provide customers with accurate ETAs.
Administrative Tasks:
* Ensure all routine maintenance visits are booked in accordingly
* Handle general filing and other administrative duties.
Reporting:
* Run daily, monthly, KPI reports for the directors.
* Ensure everything is compliant with NSI regulations.
Requirements
* We are looking for a candidate who is highly organised, detail-oriented, and thrives in a fast-paced environment. The ideal candidate will have:
* Excellent Communication Skills: You should be professional and clear when dealing with customers over the phone and via email.
* Strong Administrative Abilities: Proficiency with computer systems and an ability to manage various administrative tasks efficiently.
* Team-Oriented Mindset: You'll be comfortable working as part of a team while also taking ownership of your individual responsibilities.
* Time Management: You must be flexible and able to work under pressure to meet tight deadlines.
What We Offer
* Salary: £24,400 - £28,000 per year, depending on your skills and experience.
* Training: We are committed to our high standards. We will provide tailored, in-depth training to ensure you have all the tools you need to succeed in this role and meet the high level of service our customers expect.
* Company Pension
* Great work environment
To apply, please apply online We look forward to hearing from you.
Job Types: Full-time, Permanent
Pay: £24,420.00-£28,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person