Job Title: Family Service Manager
Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in‑person meetings held off site.
Salary: £38,000
Shift Pattern: 37.5 hours per week Monday to Friday 09:00 – 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays, and forming part of the out of hours on‑call rota for managers.
About the Role
We are seeking a Family Service Manager to lead our flagship family service based in HMP Altcourse. This is an ideal opportunity if you are seeking a hands‑on role within a prison setting, confident in working in complex environments and want to create meaningful change within punitive systems. You will lead a multidisciplinary team who deliver high‑quality therapeutically informed, arts‑based work with men in prison and their families.
You will bring together creative group interventions, bespoke family counselling services, and day‑to‑day operational and practical family support within a complex prison environment.
As the Family Service Manager, you will lead a team of Programme Coordinators, Facilitators, Family Counsellors, a Deputy Service Manager and other appropriate staff. The team supports operational booking for all social visits and delivers programmes such as Fathers Inside and Man Up which have received national recognition being delivered nationally across custodial and community settings.
The role requires leadership experience, managing a diverse team, with line‑management responsibilities to support, enable and empower your team to deliver high‑quality support to participants of our programmes and their families. You will work closely with prison and Sodexo colleagues, as well as other internal SIG teams to ensure innovative, safe and compassionate service delivery.
Key Responsibilities
* Line‑management throughout the employee lifecycle, embedding a culture of learning, development, reflection and evaluation.
* Creative leadership of creating and delivering engaging high‑quality services and interventions which support rehabilitation, reintegration and culture shifts in systems of power and compliance.
* Manage day‑to‑day operational delivery of programmes, the service and the visitors centre.
* Ensure core responsibilities and contractual requirements are fulfilled.
* Strive to ensure excellence and quality in our service delivery.
About You
This is a role for you if you truly believe change happens through relationships, not control; you will lead with warmth and clarity and hold care and accountability together. You will be part of a values‑led organisation that takes people, reflection and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances that have led to them being imprisoned.
We’re seeking a proactive leader, a person who can motivate and empower a team to drive excellence, both as individuals and as a team, while providing practical solutions to challenges which arise. You will be knowledgeable of the criminal justice setting and ideally have experience within a similar environment. We’re looking for someone who can build rapport, trust and create an environment which allows individuals to grow their skills and experience and develop as individuals.
* Previous experience in facilitation of group programmes and/or training to various groups, ideally in a similar creative setting.
* Experience of working with and engaging with diverse groups of people from varying backgrounds.
* Demonstrable experience in leading a service/team in a similar capacity.
* Ability to provide high‑quality support and line management to staff.
* Ability to motivate and empower a team to achieve KPIs.
* Ability to promote the service externally to enhance reputation in the area and with partner organisations.
* Ability to work flexibly to meet the demands and needs of the service. For example, provide an emergency on‑call service as and when required in case of emergency.
* IT proficiency – we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems and other types of organisational software.
* Alignment with our values of ambition, empowerment, inclusivity and transparency.
Please note that because this role is based within a prison environment, further vetting from SIG’s enhanced DBS will be required such as MOJ clearance.
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