Role OverviewThe Guidance Service Implementation Manager will report directly to Head of Guidance Services and Customer Protection Strategy. In this role, you will be responsible for:Key Responsibilities:
1. Lead the Guidance Services implementation on the GSI programme, collaborating with BAU managers to advance change actions and plans.
2. Identify dependencies and support the operational implementation of changes, both internally and with external partners.
3. Capture actions and risks effectively, developing proposals to mitigate operational risks associated with our change programme.
4. Coordinate internal and external expertise and data to successfully implement our change initiatives.
5. Support operational readiness by providing reports and inputs to transition working groups and internal governance.
6. Develop and maintain performance and impact reporting to assess the health of our change programme and monitor progress towards operational readiness and go-live dates.
7. Ensure accurate and timely reporting of key performance indicators and status updates in line with internal governance and reporting processes.
8. Act as an ambassador for the service, engaging with staff in scope of transfer, addressing their concerns, and ensuring their feedback is considered.
9. Provide operational support to the TUPE process, fostering a positive and professional experience.<...