IT 2nd Line Support Analyst – Desk Side & Technology Support
📍 Central London
💰 £35,000–£37,000 + benefits & career development
🔐 SC clearable desirable
Imagine solving a problem that gets 100 engineers back online within the hour.
It’s 8:40am. A critical issue has just come in—systems are down across a major UK office. By 9:15, you’ve diagnosed the fault, deployed a fix, and updated every user with a resolution time. They’re back to work—and you're the reason why.
As a 2nd Line Support Analyst, you won’t just be working through a ticket queue. You’ll be the human face of IT—rescuing laptops, reviving servers, and resolving problems that others can’t. Your work keeps national infrastructure, clean energy, rail networks and complex engineering projects moving forward every single day.
What you’ll be doing:
1. Troubleshooting and resolving 2nd Line incidents and service requests
2. Managing IT hardware deployments and tracking IT assets
3. Supporting site setups, office moves and project tech rollouts
4. Handling software, telephony, security and networking queries
5. Working directly with stakeholders across multiple regional offices
6. Providing cover for Team Leads and supporting other analysts as needed
What you’ll bring:
7. Strong customer service mindset and a problem-solving attitude
8. Broad IT knowledge in desktop, networking, telephony and infrastructure
9. Experience working to SLAs in a fast-paced corporate IT environment
10. Ability to manage incidents from first report to full resolution
11. Full UK driving licence (travel between offices is part of the role)
It’d be great if you also had:
12. ITIL V3/V4 Foundation or Microsoft certifications
13. Experience with ServiceNow or similar platforms
Why apply?
Because this isn’t just a support job—it’s your chance to help deliver global engineering solutions that have real-world impact. You’ll work across a highly regarded, inclusive organisation with opportunities to progress, develop, and explore a broad set of technologies. Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days, please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This role may require security clearance. If so, support will be provided during the vetting process, in line with UKSV guidance.