Department overview The Commercial Aftersales department leads and manages all commercial activities and programs across AML Aftersales including parts and accessories financial performance, global client services support, commercial training and ownership experience programmes. Job purpose Administrator for all Commercial Aftersales areas including Aftersales Legal & Compliance / Financial Performance and Global Ownership Experience Programmes. Key duties and responsibilities 1. Responsible for all aspects of Aftersales commercial administration including: Ownership experience programs (Pinnacle extended warranty and global service plans) Liaising directly with regional teams, dealers and external suppliers as a primary key contact Processing purchase orders including tracking approval and spend for related cost centres. 2. Lead the Aftersales Legal & Compliance Programme including the creation, maintenance and distribution of L&C documents (Including Certificates of Conformity COC’s) to customers and dealers upon request and the maintenance of all L&C documentation including the Heritage archive 3. Responsible for co-ordinating all functional aftersales meetings, committees and steering groups including producing minutes and distributing actions within aftersales and cross functionally. 4. Responsible for producing aftersales management reports 5. Other ad-hoc administrative tasks across the Aftersales function when required Experience and qualifications Essential Aston Martin customer-focused Highly organised, driven individual with a proactive approach to problems Confident, accurate and highly professional Proven ability to communicate highly effectively and concisely across a range of stakeholders Methodical with high level of attention to detail and strong problem-solving skills Solution-oriented and tenacious in the face of a challenge Ability to prioritise workload and work to tight deadlines Comprehensive IT skills: using mainly Microsoft applications and appropriate AM Systems (Salesforce, INFOR LN). Preferred Working with data and extracting key information to build reports Experience in after sales products and services incl. extended warranties, maintenance programs & insurances. Required skills/ behaviours Excellent customer handling skills on multiple platforms (e-mail, telephone) Demonstrates behaviors of our core values: Unity, Trust, Openness, Ownership & Courage Organised, proactive & able to work with high levels of autonomy Excellent computer skills including experience of data manipulation, presentation and project management Excellent knowledge of Excel & PowerPoint Strong numeracy and analytical skills High attention to detail and accuracy Excellent interpersonal skills with the ability to manage complex business relationships An interest in luxury automotive Hiring manager: Alex Leigh Grade: 7 Positions: One Belong at Aston Martin At Aston Martin, we believe that the stunning beauty, craftsmanship, and artistry that define our brand come from the diverse voices and talents of our extraordinary team. We are committed to fostering a culture where everyone feels valued, respected, and empowered to thrive. Your unique perspectives, shaped by your education, culture, ethnicity, race, gender identity, sexual orientation, age, religion, abilities, and more, are what make us stronger and more innovative. We celebrate the richness of diversity and actively seek individuals who bring something new to the table. If you require any accommodations or support during the application process, please don’t hesitate to reach out. We’re here to ensure that you can bring your best, in every way. Let’s build something remarkable together. The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd