Kenneth Brian Associates are recruiting for an enthusiastic Helpdesk Administrator on behalf of a leading company based in Kingswood. We are seeking someone who has excellent customer service skills, with the ability to communicate at all levels and have office banter at the same time! You must be a motivated individual with a 'cando attitude who can work well in within a team. Duties: Responsible for planning and managing engineers daily work schedule which will consist of both reactive and preventative maintenance General Administration Tasks including reviewing reports, filing, and ordering parts via the system First line customer assistance - e.g., answering telephone calls & emails handling customers and clients queries. Uploading and allocating documents to online systems ensuring they are up to date Managing diaries Preparing paperwork for site audits Assisting with expense forms and holiday/sickness, along with vehicle issues and service bookings. To be successful you'll possess Previous experience in a scheduling position would be desirable but not essential Confident, polite and well mannered IT literate Educated to GCSE level with Cs and above Due to the location of this position you must be able to drive If this sounds like your kind of position, apply now!