Purpose of the role
To manage and develop existing and new products and/or services; where applicable, ownership of related customer and colleague journeys, develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.
Accountabilities
Development of customer level strategies & solutions that are tailored to customers’ needs. Act as a subject matter expert in the applicable Product/Proposition team and confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys. Develop product propositions, and/or service strategy, define priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities. Develop different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/proposition/journey. Evaluate the technical feasibility, legal compliance and potential risks associated with the development and launch of the new product. Monitor market trends and analyse feedback from internal employees and target customers through prototypes, user testing sessions and beta programs to identify areas for improvement, refining the product/process before launch. Manage comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch of new products effectively. Monitor key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints) and revenue generation to assess the product’s performance against set goals.
Assistant Vice President Expectations
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead a team performing complex tasks, using well‑developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraise performance relative to objectives and determine reward outcomes. For a People Leader, demonstrate the four LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
Qualifications
A keen interest in AI, machine learning and digital technologies. Interpretative mindset with problem‑solving skills. Ability to collaborate and communicate effectively. A passion for shaping the future of financial services. Professional Services experience or an Accountant qualification.
Additional highly valued skills may include previous or current consulting experience, ideally from a top‑tier strategy consulting firm (MBB) or Big4, with exposure to complex transformation programmes.
Candidates may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job‑specific technical skills.
Location
Role can be based in either London, Manchester or Birmingham.
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