Customer Support Assistant
£24,570 plus excellent benefits (Work Level 6C)
Benefits including: annual bonus, 28 days holiday, discounts, and free support for your physical, financial, and mental wellbeing
Full time, Monday-Friday 37.5 hours per week
Manchester city centre, M4 4FW – office based
We’re looking for customer support assistants to join our probate team at Co-op Legal Services.
In this role, you’ll take inbound calls from our existing clients, providing an update on the progression of their case where appropriate or arranging for them to speak with their case manager if required. You don’t need any legal experience for this role as we’ll provide training on our case management system and probate management to enable you to provide our clients with outstanding customer service. This is a fantastic chance to develop your skills in an ethical legal business.
What you’ll do
• take a high volume of inbound calls from our clients and support with their queries, managing their expectations around their case progression
• co-ordinate arranging a time for the client to meet their case manager if it’s required to answer their query
• work effectively from a task list, making sure that the task list is well maintained
• complete a variety of ad-hoc requests to meet the needs of the team
This role would suit people who have
• excellent customer service skills
• the drive to troubleshoot an issue and provide a swift resolution for the customer
• great organisational skills
• the ability to communicate professionally and sensitively with clients who are facing a difficult time in their lives
• the ability to prioritise your work and adapt to multiple requests
Why Co-op?
Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:
• competitive salary
• coaching, training and support to help you develop
• pension with up to 10% employer contributions
• annual incentive scheme
• 28 days holiday (rising to 32 in line with service)
• discounts on Co-op products and services
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it