Our Support Technicians look after service in the field, which means working on‑site with our diverse range of customers, from small local businesses right up to large FTSE 100 corporate organisations. No two days are the same!
About this role
* Work on‑site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
* Support customers with a wide variety of needs across hardware, software, and infrastructure.
* Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
* Engage directly with customers, talking through ideas, resolving issues, and ensuring their services are fully optimised.
* Recommend suitable digital products and services to help customers get the most from their technology.
* Travel between customer locations as part of a dynamic, field‑based role.
* Join a supportive team where full training is provided, technical passion and a proactive attitude matter more than prior experience.
What You’ll Do:
* Work on‑site across different customer locations.
* Install, configure, and optimise BT products, apps, and services.
* Carry out non‑complex repairs and provide desk‑side support for devices such as laptops, PCs, and printers.
* Support installations, migrations, and rollouts.
* Diagnose and resolve hardware and software issues.
* Guide customers through solutions and recommend suitable digital products and services.
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