Lead IT Support Engineer - up to 50K + 2x Overtime - Tamworth
An exciting new opportunity has become available for a Lead IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth.
We are looking for enthusiastic, passionate Lead IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.
The role includes delivering high-level technical support to a diverse client base, ensuring consistent service quality across multiple environments. Acting as the senior escalation point for complex issues and lead the support team of 5 in maintaining strong client relationships and meeting SLA commitments.
Lead IT Support Engineer experience:
* Lead a team of 5 IT Support Engineers, providing technical escalation support, coaching, and workload prioritisation.
* Managed escalated tickets, ensuring prompt resolution in line with client SLAs and contractual commitments.
* Oversaw onboarding and offboarding processes, device deployments, patching schedules, and infrastructure maintenance.
* Provided day-to-day leadership and direction to the IT support team, ensuring workloads were prioritised effectively and service levels were consistently met.
* Conducted regular 1:1s, performance reviews, and skills assessments to support team develo...