Workday support specialist

Workday Support Specialist

Location: Norwich, Leeds, Sheffield or Glasgow

Salary: Circa £40k

About the Role

This is a great opportunity to work alongside our experienced Workday team. We are looking for someone who is pro-active, has a love of systems and strong people skills.

We are looking for a dedicated Workday Support Specialist to join our internal Workday team. In this role, you will be responsible for maintaining and supporting the Workday system, troubleshooting and resolving technical issues, and ensuring the smooth operation of our integrations and data uploads. You’ll also support our governance agenda working closely with our risk teams.

Key Responsibilities

Provide global support for day-to-day operations and small change activities, ensuring the smooth running of the Workday platform. Monitor and manage the Workday support queue, prioritising and resolving Tier 1 and Tier 2 incidents and service requests through ServiceNow in a timely manner. Troubleshoot, analyse, and resolve system issues, escalating more complex problems where required.

Maintain the operational effectiveness of Workday through proactive system reviews and ongoing analysis. Support semi-annual Workday releases by conducting regression and unit testing of new features and system updates.

Continuously identify and implement opportunities to optimise system efficiency, drive automation, and enhance user adoption. Deliver consistently high standards of global customer service to all Workday users.

Skills and Experience

• Strong customer focus, demonstrated through proactive communication and regular check-ins to understand, prioritise, and ensure satisfaction of Workday users’ needs.
• Creative and innovative approach to troubleshooting and resolving Workday-related issues.
• Ability to identify opportunities for process improvements and system optimization.
• Effective influence, persuasion, and communication skills to promote Workday adoption.
• Ability to convey confidence and professionalism.

What you’ll get for this role

• Starting salary circa £40k (depending on location, skills, experience, and qualifications)
• Bonus opportunity – actual amount depends on your performance and Aviva’s
• Generous pension scheme e.g. if you put in 8%, Aviva adds 14% in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further – up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Flexibility

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices each week – combining the benefits of flexibility with time together with colleagues.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.