Overview
Were a Hampshire based, friendly team that values great customer service and top-notch IT support. We operate like a family, working hard and enjoying what we do. Whether you need consultancy on your project work, additional support for your in-house IT, or our fully managed service, were happy to help.
After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position.
Responsibilities
* Report to the Service Desk Lead
* Complete all apprenticeship work in line with standards
* Attend and complete off the job training and record appropriately
* Complete all your learning activities, assignments, and exams
* Take part in regular progress reviews with employer and training provider
* Serve as the first point of contact for customers seeking technical assistance over the phone or email
* Perform remote troubleshooting through diagnostic techniques and pertinent questions
* Determine the best solution based on the issue and details provided by customers
* Walk the customer through the problem-solving process
* Direct unresolved issues to the next level of support personnel
* Record events and problems and their resolution in logs
* Follow-up and update customer status and information
* Ensure all issues are properly logged in line with company procedures
* Prioritise and manage several open issues at one time
Apprenticeship details
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
Schedule: Monday to Friday (09.00 - 17.00). Some flexibility may be required to meet operational needs.
Location
Portsmouth, England, United Kingdom
Additional information
Seniority level: Internship
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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