Overview
Retail Collections Administrator
Part time – Monday – Friday – 9:30pm – 1:00pm – 3 Days on site
Job Summary/Purpose
The main aspect of this role is to effectively manage and recover failed Direct Debits on a daily basis to keep Company debt and associated risks to a minimum.
Main Responsibilities
* To deal daily with any Direct Debit failures that occur within the allocated area, chasing outstanding/late payments. Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits on a day to day basis
* Manage terminal status to ensure debt risk is minimised and allocate payments receipts
* Running debt reports to ensure all outstanding debts in area are up to date, and initiate legal process where it is deemed worthwhile and recoverable
* Portray a positive image of the company by always maintaining a professional manner when communicating with agents and suppliers
* Monitoring regular offenders of debt, issuing letters, emails and telephoning retailers as appropriate.
* Proactively working with retailers failing Direct Debits to reduce the number of decommissions.
* To maintain an audit trail of communication activities on the PayPoint systems, associated databases and spreadsheets ensuring compliance with PayPoint standards and data protection.
* Dealing with potential retailer and customer fraud that occurs on an ad-hoc basis
* To actively contribute and participate as a member of the team to support each other and the development of the team and to continue own development in order to improve performance
* To identify and recommend new or improved working practices to ensure the success of the role.
* To deal with Retail Debt queries or legal responses on an adhoc basis
Essential Attributes
* Excellent and confident telephone manner
* Have a flexible, pro-active and creative approach
* The ability to work to strict guidelines and targets and cope under pressure
* Excellent written and verbal communication skills
* Work well as a team member and act on own initiative when appropriate
* Excellent user of IT packages such as Word, Excel, Outlook and the Internet
Desirable Attributes
* Strong negotiating skills.
* Previous debt collection experience
#J-18808-Ljbffr