Overview
ESP Global Services are currently recruiting a Field Services Engineer to join our team in the Midlands, UK. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide, 24/7. As a Field Services Engineer, you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region, primarily covering the Midlands and occasionally sites across other regions of the UK.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
A snapshot of what you will be doing
* Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
* Provide holiday cover and support into our busy Airport locations, adapting to a variable shift pattern.
* Install and troubleshoot desktops, printers, laptops and other computer peripherals, hardware problems as well as desktop applications.
* Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
* Perform desk-side support including basic administration of Operating Systems and common off-the-shelf software systems.
* Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment.
* Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner.
* Complete all administrative duties including updating of tickets in ESP\'s or Customer\'s call management system.
* Escalate problems to the appropriate next level of support when necessary.
* This role offers the opportunity to work across locations including Birmingham, Nottingham, and as far south as Worcester
What we are looking for
* Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance.
* Up to 2 years\' direct PC and laptop hardware service experience. Proficiency in desktop support including knowledge of current operating systems.
* Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
* Ability to carry out complex or more difficult service tasks with detailed script and technical assistance.
* Able to work in various locations at short notice.
* Flexibility to work days and night shifts across a 12-hour shift, as we support airports 24/7.
* Good written and oral communications skills with customers and management.
* Strong customer service ethos.
* UK working or educational history (up to 5 years) which can be referenced for airside clearance checks.
Physical Requirements
* Ability to lift and move equipment (20-50 lbs).
* Comfortable standing, kneeling, and using mechanical tools for extended periods.
Why Choose ESP?
* Salary: Up to £28,000 - £30,000 + company vehicle, mileage, and on-call allowance.
* On-Call Pay: £20 per day in addition to your salary, with on-call rotations once every 2 weeks to provide out of hours coverage.
* Comprehensive Benefits: 20 PTO days, pension, life assurance, and exclusive discounts via Perkbox.
Professional Development
At ESP, we prioritize growth. We offer training programs tailored to your career goals to help you become an IT specialist, expand your skills, or transition into another division.
Culture of Inclusion & Belonging
We believe that diverse perspectives fuel innovation. ESP provides an inclusive environment where your uniqueness is celebrated and everyone has the opportunity to thrive.
Who We Are
ESP Global Services has been a trusted name in IT support since 1992. We provide tailored, customer-centric IT solutions across industries, with a focus on the aviation sector. Our 24/7 support, expert teams, and commitment to security, compliance, and excellence make us leaders in our field.
If you\'re ready to develop your career in IT, deliver exceptional service, and work with a passionate team, we’d love to hear from you. ESP is an Equal Opportunity employer.
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