Join Taunton Road Medical Centre as our IT Systems Lead and play a key role in keeping our busy, patient-focused GP surgery running smoothly. Serving a diverse community of 16,000 patients, our practice prides itself on delivering safe, compassionate, and innovative care. Youll be at the heart of our operations, ensuring our IT systems are reliable, secure, and optimised for the multidisciplinary team from maintaining infrastructure to delivering essential training and supporting clinical systems.
This is more than just a technical role youll be a problem-solver, a trainer, and a trusted go-to for colleagues, helping them work efficiently and confidently. Youll lead on system upgrades, data reporting, security compliance, and liaison with external agencies, all while contributing to service improvement and innovation.
We offer a supportive, inclusive environment where your expertise will be valued, your ideas heard, and your professional growth encouraged. With flexible working options, a collaborative team culture, and the chance to make a real difference in primary care, this is the perfect opportunity for someone with strong IT skills, great communication, and a passion for helping people.
If you want a role where your skills directly improve patient care and staff experience wed love to hear from you.
Main duties of the job
At Taunton Road Medical Centre, we believe great patientcare starts with a great team and that includes our IT expertise. As our newIT Systems Lead, youll be joining a forward-thinking, supportive practicewhere technology is seen as a key driver of improvement. Were a busy,inclusive, and friendly surgery, committed to making a positive difference toour community.
Here, your ideas will matter. Youll work alongside amultidisciplinary team that values innovation, problem-solving, and continuousimprovement, all in an environment where collaboration and professionaldevelopment are part of everyday life. We invest in our people, supportflexibility, and encourage creativity because we know that when our teamthrives, our patients benefit.
You will be responsible for the day-to-day functionality ofthe organisations IT systems, undertaking a wide range of IT systemsmanagement duties in support of the multidisciplinary team.
Your duties can include but are not limited to, leading therunning of patient searches and requested reporting data, administration ofdatabases, user accounts, housekeeping, upgrades and general queries.
In addition, the you will be required to provide support tothe multidisciplinary team, maintain the organisations IT infrastructure,provide support to the team, ensure all issues are resolved or escalated in atimely manner and provide local training as necessary whilst ensuring allissues are resolved or escalated in a timely manner.
About us
Taunton Road Medical Centre
Providea service which puts patient safety, care and wellbeing at the heart ofall we do.
Conveycompassion in all that we do, assessing and responding to need.
Respectall patients and staff, show courtesy, seek to understand, treat allfairly, value each person as a unique individual and support thevulnerable.
Actwith integrity and be accountable for our actions.
Continuouslylearn and improve, adapting to change and building on achievements todevelop our services.
Promotebest practice encouraging continuous professional development of allmembers of the Practice Team and valuing the contribution of each teammember.
Supportour colleagues so they can deliver high-quality services to all ourpatients.
Nurturea culture which is innovative, inclusive, open and mutually supportive.
Our Values
Thevalues encapsulated in the NHS Constitution underpin all that we do:
Respectand dignity
Commitmentto the quality of care
Compassion
Improvinglives
Workingtogether for patients
Workingtogether for patients and carers
Sociallyinclusive and accessible healthcare for all
Maintainingand promoting community links
Job responsibilities
All staff have a duty to conform to the following:
Equality, Diversity and Inclusion ED&I
A good attitude and positive action towards EqualityDiversity & Inclusion(ED&I) creates an environment where allindividuals can achieve their full potential. Creating such an environment isimportant for three reasons it improves operational effectiveness, it ismorally the right thing to do and it is required by law.
Patients and their families have the right to be treatedfairly and be routinely involved in decisions about their treatment and care.They can expect to be treated with dignity and respect and will not bediscriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation.
Patients have a responsibility to treat other patients andour staff with dignity and respect.
Staff have the right to be treated fairly in recruitment andcareer progression. Staff can expect to work in an environment where diversityis valued, and equality of opportunity is promoted. Staff will not bediscriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation. Staff have a responsibility toensure that they treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire
This organisation is committed to supporting and promotingopportunities for staff to maintain their health, well-being and safety.
The post holder is to manage and assess risk within theareas of responsibility, ensuring adequate measures are in place to protectstaff and patients and monitor work areas and practices to ensure they are safeand free from hazards and conform to health, safety and security legislation,policies, procedures and guidelines.
All personnel have a duty to take reasonable care of healthand safety at work for themselves, their team and others and to cooperate withemployers to ensure compliance with health and safety requirements.
All personnel are to comply with the:
Health and Safety at WorkAct 1974
FirePrecautions (workplace) Regulations 1999
Otherstatutory legislation which may be brought to the post holders attention
Confidentiality
The organisation is committed to maintaining an outstandingconfidential service. Patients entrust and permit us to collect and retainsensitive information relating to their health and other matters pertaining totheir care. They do so in confidence and have a right to expect all staff willrespect their privacy and maintain confidentiality.
It is essential that, if the legal requirements are to bemet and the trust of our patients is to be retained, all staff must protectpatient information and provide a confidential service.
Quality and Continuous Improvement
To preserve and improve the quality of this organisationsoutputs, all personnel are required to think not only of what they do but howthey achieve it. By continually re-examining our processes, we will be able todevelop and improve the overall effectiveness of the way we work.
The responsibility for this rests with everyone workingwithin the organisation to look for opportunities to improve quality and sharegood practice and to discuss, highlight and work with the team to createopportunities to improve patient care.
At this organisation, we continually strives to improve workprocesses which deliver healthcare with improved results across all areas ofour service provision. We promote a culture of continuous improvement whereeveryone counts, and staff are permitted to make suggestions and contributionsto improve our service delivery and enhance patient care.
Staff should interpret national strategies and policies intolocal implementation strategies that are aligned to the values and culture ofgeneral practice.
All staff are to contribute to investigations and root causeanalyses whilst participating in serious incident investigations andmultidisciplinary case reviews.
Induction
We will provide a full induction programme and managementwill support you throughout the process.
Learning and development
The effective use of training and development is fundamentalin ensuring that all staff are equipped with the appropriate skills, knowledge,attitude and competences to perform their role. All staff will be required topartake in and complete mandatory training as directed. It is an expectationfor this post holder to assess their own learning needs and undertake learningas appropriate.
The post holder will undertake mentorship for team membersand disseminate learning and information gained to other team members to sharegood practice and inform others about current and future developments (e.g.,courses and conferences).
The post holder will provide an educational role topatients, carers, families and colleagues in an environment that facilitateslearning.
Collaborative working
All staff are to recognise the significance of collaborativeworking and understand their own role and scope and identify how this maydevelop over time. Staff are to prioritise their own workload and ensureeffective time-management strategies are embedded within the culture of theteam.
Teamwork is essential in multidisciplinary environments andthe post holder is to work as an effective and responsible team member,supporting others and exploring the mechanisms to develop new ways of workingand work effectively with others to clearly define values, direction andpolicies impacting upon care delivery
Effective communication is essential, and all staff mustensure they communicate in a manner which enables the sharing of information inan appropriate manner.
All staff should delegate clearly and appropriately,adopting the principles of safe practice and assessment of competence.
Plans and outcomes by which to measure success should beagreed.
Managing information
All staff should use technology and appropriate software asan aid to management in the planning, implementation and monitoring of care andpresenting and communicating information.
Data should be reviewed and processed using accurateSNOMED/read codes to ensure easy and accurate information retrieval formonitoring and audit processes.
Staff will be given detailed information during theinduction process regarding policy and procedure.
Security
The security of the organisation is the responsibility ofall personnel. The post holder must ensure they always remain vigilant andreport any suspicious activity immediately to their line manager.
Professional conduct
All staff are required to dress appropriately for theirrole.
Leave
All personnel are entitled to take leave. Line managers areto ensure all their staff are afforded the opportunity to take a minimum of 25days leave each year and are encouraged to take all their leaveentitlement.
Public holidays will be calculated on a pro-rated basisdependent on the number of hours worked.
The following are the core responsibilities of the ITSystems Lead. There may be, on occasion, a requirement to carry out othertasks; this will be dependent upon factors such as workload and staffinglevels:
a.The provision of a local supportservice to all staff, resolving issues with IT systems and equipment
b.Effective maintenance of allorganisation IT infrastructure, including hardware, office systems, email,telephone, internet and clinical systems, minimising downtime
c.The provision of a localsupport service to all staff, resolving issues with IT systems and equipment
d.Ensure back-up and disasterrecovery procedures are in place and effective
e.Perform regular system checks tomaximise performance
f.Provide training toall staff as required, ensuring the effective use of all systems
g.Ensure staff adhere to practicepolicies regarding IT security and ensuring conformance to informationgovernance
h.Deliver the IT related elements ofthe staff induction programme
i.Build, generate andcarry out searches as required by the organisation team to enable reports to beproduced and action plans devised
j.Inputting andextracting data as required to support practice reports
k.Support the team in theeffective use of searches, audits and recalls providing advice whereappropriate
l.Support the team inthe use of the clinical systems
m.Act as a liaison between theorganisation and external agencies, for the timely management of all faults
n.Ensure that the organisationwebsite information is correct and that the details are in accordance withthe GPwebsitebenchmarking and improvement tool.
o.Configure searches and interpretdata for audit purposes
p.Send out mail merges for a numberof campaigns, i.e., flu
a.Ensure all staff have theappropriate smart card access to the clinical system
b.Support the Practice Manager withall elements of the online patient access software
c.Ensure the Practice Manageris updated regarding the release of patches and upgrades
d.The configuration (activation andde-activation) of all staff email accounts
e.The writing of IT related policiesand protocols
f.Supporting allclinical staff with general administrative tasks as requested
In addition to the primary key responsibilities, the ITSystems Lead may be requested to:
a.Partake in audit as directed bythe audit lead
b.Liaise with the ICB and otherexternal stakeholders in relation to IT matters
c. Contribute to the development of the strategic objectives of the organisation, providing specialist IT knowledge
Person Specification
Experience
* MS Server and Desktop operating systems, Windows, SAN Technology, anti-virus products, network infrastructure appliances, firewalls, accounting and payroll software packages
* Experience of establishing effective office administrative systems
* Experience of working in a healthcare setting
Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* In-depth knowledge of MS Office
* Effective time management
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Other requirements
* Flexibility to work outside of core office hours
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics and English (C or above)
* Degree in IT or related subject
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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