Overview
Station Gateline Assistant - A Rewarding Career in Rail Travel
Location: East Kilbride/ Hairmyres (Must be within a 45-minute travel distance)
Salary: £26,731 per annum PRO RATA + 3% commission
Contract: Permanent, Part Time 23 hours per week
Hours: Various shifts and weekend working
Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job—it\'s an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You\'ll Be Doing
* Provide customer information and assistance, including support for wheelchair users.
* Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
* Check tickets and supporting documents.
* Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
* Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
* Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
* Assist with customer direction and queue management to maintain smooth movement through the gateline area.
* Carry out queue-busting duties as required.
* Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
* Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
Who We\'re Looking For
* We welcome applicants who have a warm, engaging approach and love connecting with others.
* Excel in communication-building trust and rapport with passengers.
* Thrive in a supportive team culture while being confident working independently.
* Have the ability to manage ramps (training provided).
* Are motivated to learn and develop in a rewarding role.
Why Join Us?
Because We Invest in You.
* Contributory Final Salary Pension Scheme—ensuring long-term financial security.
* Free & discounted rail travel—helping you and your family stay connected.
* Generous holiday allowance—so you have time for yourself and your loved ones.
* Enhanced family leave policies—including maternity, paternity, and adoption leave.
* Life insurance cover—equivalent to 4x your annual salary.
* Exclusive discounts—on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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