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Analyst customer management

Doxford
Arriva
Manager
Posted: 20 August
Offer description

TMO Analyst - Doxford, SR3 3XP TMO Analyst - Project Elevate - Minimum of 12 months FTC
Main purpose of the position Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024.
The TMO Analyst supports the successful delivery of Programme Elevate by providing analytical, planning, reporting, and coordination support to the Transformation Management Office. The role ensures that governance structures, reporting cycles, RAID tracking and project administration are consistently applied across all projects and initiatives.
Direct responsibilities:
Project Reporting & Governance:
- Maintain and update transformation dashboards, project status reports, and KPIs
- Ensure timely and accurate reporting of programme progress
- Support governance forums by co-ordinating meeting invites and packs, tracking actions and recording decisions.
Planning & Tracking:
- Support programme planning activities and workshops across workstreams.
- Track milestones, risks, actions, issues and decisions.
- Ensure correct processes are followed for benefits tracking, contract approval and purchase order creation
Information Management:
- Ensure proper file storage and version control of all key programme documentation
- General programme administration support Knowledge, skills and experience
Key Skills and Competencies:
- Ability to manage multiple priorities and meet tight deadlines
- Strong attention to detail and accuracy
- Analytical and problem-solving skills
- Written and verbal communication skills
- Proficiency in MS Office Suite (especially Excel and PowerPoint)
- Collaborative mindset
Required Experience:
- Experience in a PMO/TMO, project analyst or equivalent role
- Experience in supporting transformation activity or change projects
- Experience managing multiple priorities and meeting tight deadlines
This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.
The closing date for applications is Monday 1st September 2025. Arriva Group reserves the right to close this vacancy early.

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