Job Description
Temporary Ad Hoc Reception and HOST
Your new companyHays are recruiting for a temporary, professional Guest Experience Host to act as the frontline ambassador for our clients' busy Manchester city centre site. This role supports the on-site management team to deliver an exceptional occupier and visitor experience, uphold high building standards, and ensure smooth day-to-day operations. The ideal candidate will be confident, customer-centric, and capable of managing a varied workload in a fast-paced environment. Previous front of house/reception experience is necessary, salary is pro rata. Your new roleKey Responsibilities
* Provide a warm, professional welcome to all visitors and occupiers.
* Respond promptly to service requests, ensuring issues are resolved quickly and appropriately.
* Communicate courteously and effectively in person, via phone, and email.
* Support with switchboard cover and general reception duties.
* Liaise with contractors and the management team to support reactive and planned maintenance activities.
* Log and track maintenance requests, ensuring service standards are met.
* Maintain high standards of cleanliness and presentation in all common and landlord areas.
* Assist with room bookings, meeting room set-ups, refreshments, and events.
* Maintain and update tenant contact lists and site documentation.
* Contribute to Health & Safety processes, audits, and record-keeping.
* Support marketing and engagement activity, including site events and social/business media presence.
* Work collaboratively with colleagues to uphold a welcoming, efficient, and well-managed environment.
What you'll need to succeed
* Strong interpersonal and communication skills.
* Ability to work independently and prioritise effectively.
* Good organisational and planning capability.
* Comfortable working in a dynamic, customer-centric environment.
* Basic knowledge of Health & Safety requirements
* Confident using technology and administrative systems.
* Minimum 1 year's experience in a similar customer service, guest experience, concierge, or front-of-house role.
What you'll get in returnThis role is a temporary ad hoc role, excellent business and an opportunity for repeat work. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
# 4768455