The Client Development Manager role is critical in achieving the growth of the Healthplan business. Essentially the role is to proactively and strategically manage, retain and grow a portfolio of high value clients, primarily via brokers or direct to corporate clients, thereby contributing to profitable growth and the achievement of the Sales plans and targets.
Key responsibilities
* Sales Deliverables - Develop strategic relationships with target clients and brokers to deliver retention, expansions and cross sales across the range of products and services as set out in the budgets and business plans.
* Client Relationship Management and Service Delivery - Build short-, medium- and long-term strategic account plans. Establish and develop strong multi contact relationships with brokers and/or third parties to maximise retention and to identify and secure opportunities for additional products and services.
* Account Development - Build detailed knowledge of each client; their wellbeing strategy/approach and decision makers to fully understand their aims, objectives and ambitions. Consult clients on their wellbeing strategies, programmes and plans, proactively identifying opportunities for further products and services and how these can link together to improve the customer experience. Secure development opportunity meetings, co ordinating relevant product and service experts and stakeholders as required. Invite clients to thought leadership and other relevant business events. Compile and lead high quality presentations and negotiations to win new business. Ensure brokers (where involved) are equipped with all the key value proposition and proof points to recommend Simplyhealth above competitors.
* Commercial Awareness - Maintains an in-depth knowledge and understanding of our products and services, the benefits they deliver to clients and end users, and our differentiators. Feed market trends and developments into the Simplyhealth Business. Including competitor activity and customer feedback on all aspects of health and wellbeing to continuously improve and develop our products and services and to proactively consult clients.
* Collaborative Working - Develop a Simplyhealth network and maintain quality working relationships across our business, securing resources and support for clients as required. Understand the strategic and operational priorities of these areas to ensure teams work together in a positive and collaborative way for the benefit of clients.
* Reporting - Ensure provision of monthly and ad hoc reporting and management information as required to both the client organisations and internally. Ensure Salesforce is kept up to date and accurate.
* Quality, Safety and Compliance - Adhere to all risk management, compliance and mandatory learning requirements as required by the business.