Customer Liaison Manager
An ideal opportunity for a results-driven Customer Liaison Manager who has experience working on new build housing sites.
About the role of Customer Liaison Manager
The company are a reputable house builder delivering new build housing developments (private sale & registered providers), due to internal promotion they have a requirement for a Customer Liaison Manager to join their team to oversee Customer Care on new build properties.
Responsibilities for Customer Liaison Manager
* Manage your own diary to ensure homes are inspected in line with our robust quality checklist procedure
* Conduct Home Ready Inspections and Ready for Occupation Inspections, prioritising developments whilst also maintaining strong working relationships with all sites
* Attend the property and undertake the Home Quality Inspections
* Visit and liaise with customers and site teams to ensure completion of agreed defects
* Ensuring compliance with the New Home Quality Code
* Introduce customer -focused innovations to improve customer satisfaction
* Be the point of contact for new customers and ensure their journey following legal completions is a reassured and enjoyable experience
* Carry out the Home Introduction in accordance with company guidelines
* Liaise with customer care coordinator and ensure identified works are completed in accordance to timescales and expected standards
* Manage outstanding works, ensuring the customer is kept well informed throughout.
* Liaise with the Head of Customer Service to ensure customers are continually up to date with outstanding works and arising customer issues; and also feeding back associated customer data for analysis
* Attend NHBC claim investigations and arrange remedial works
Requirements for Customer Liaison Manager
* Strong work ethic with the ability to work alone and as part of a team
* Good time management and organisational skills
* Project management skills
* Attention to detail
* Customer Care knowledge
* Knowledge of NHBC, 5* standards, NHQC
* Excellent Communication skills
* Ability to liaise with Customers, Contractors and internal departments
What we offer for Customer Liaison Manager
* £40k - £42k + £4.5k car allowance
* Flexible working, managing your own diary, working between Sites, office and home
* Contributory pension scheme
* 25 day's leave + bank holidays
* Additional benefits
If you want to hear more about this Customer Liaison Manager role, please apply with an up-to-date copy of your CV or contact Maisie Wane in our Bolton office on 07887 610937.
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