Key Responsibilities: Administrative Operations: Provide ad hoc support as and when requested by the organisation to meet administrational and service demands on a zero-hour contract. Oversee the administration of various specialist clinics (e.g., Gynaecology, Dermatology, Gastroenterology, ENT). Follow company SOPs and policies to ensure efficient patient management. Data entry and processing of referrals in clinical systems.
Patient Interaction: Manage patient appointment bookings via phone, text, or email. Handle clinic outcomes, scheduling follow-ups, and coordinating secondary care referrals. Respond to patient inquiries promptly, maintaining service inboxes within agreed timelines. Address and manage sensitive phone calls, escalating complex issues to service managers as needed.
Clinic Preparation and Support: Prepare and provide support for consultant-led clinics. Assist with stock management and ordering clinical consumables. Work across various clinic sites as required, including reception duties when necessary. Data and Reporting: Collect and contribute to monthly reporting and invoicing data.
Support the service with activity audits and maintain adherence to KPIs. Collaboration and Communication: Liaise effectively with patients, clinicians, and external healthcare providers. Provide outstanding customer service in interactions with all stakeholders. Offer feedback to management to improve services and support team objectives.