Service Desk Analyst
Ref: X1SDATHISJBV1
Venn Group’s IT team are recruiting an enthusiastic Service Desk Analyst to join an exciting technical support team at a great NHS organisation!
Location
Huddersfield
Rate
£13 - 16 per hour (dependant on PAYE or Umbrella)
Duration
3 months (with potential extension)
Start
Immediate
Day to day duties
* Provide first-line IT support in-person as well as via phone and email, ensuring timely resolution and accurate logging of incidents and service requests
* Diagnose and resolve support issues where possible at first contact, escalating when necessary
* Manage and prioritise incoming support tickets, allocating to appropriate technical teams or escalating urgent issues
* Deliver basic user training following hardware installations and raise awareness of support resources
* Escalate suspected security incidents in line with internal procedures
* Support major incident processes by communicating updates and liaising with key stakeholders
* Liaise with national service desks and third-party suppliers as needed
* Monitor SLAs and ensure timely escalation of any at-risk incidents
* Maintain accurate records of user accounts, permissions, assets, and hardware
* Participate in service desk rota to ensure consistent coverage
* Carry out additional tasks as required to support the IT service
To apply for this role or to find out about other IT opportunities, please contact Jordan Veitch on 07441 916444 or email jveitch@venngroup.com with an up to date CV.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates
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