IT Service Desk Analyst
Location: On-site Morden
Duration: 3-6 months
Rate: Up to £200 per day (Umbrella)
We are seeking multiple IT Service Desk Analyst to provide 1st/2nd line support in Morden. This is an excellent opportunity to contribute to a high-profile rollout, working as part of a dedicated IT support team.
Key Responsibilities:
* Provide high-quality customer support via phone and face-to-face.
* Act as a first point of contact for IT incidents and service requests
* Diagnose, troubleshoot, and resolve hardware and software issues.
* Support users working both remotely and on-site.
* Log, manage, and resolve tickets using ITSM and Asset Management tools.
* Escalate issues where required, following best-practice procedures
Required Skills & Experience
* Minimum 3+ years' experience in an IT support role (1st/2nd line)
* Strong customer service and communication skills
* Excellent problem-solving and troubleshooting abilities.
* Experience supporting Windows 10/11 and Microsoft Office 365
* Active Directory user and device support
* Experience with VPNs and remote support tools
* Support for iOS and Android mobile devices
* General hardware support (laptops, peripherals, basic diagnostics)
* Previous experience using IT Service Management (ITSM) tools.
* Understanding of IT best practices (e.g. ITIL principles)