Your Co-op is looking for a Customer Support Advisor to join our thriving Utilities sector. You’ll be part of a socially responsible business that is driven to make a clear difference. You will be welcomed into an exceptional team, where teamwork is at the very core of how we live and work As a Customer Support Advisor, some of your key responsibilities will include: • Dealing with queries via inbound calls & emails, taking a customer-first approach • Offering the best advice through account reviews, ensuring our customers are on the right product for them • Delivering sales through service with existing members and customers • Identifying customer experience improvements and escalating accordingly Who are we looking for? To be a successful candidate for this role, you will need: • 6 months contact centre experience – desirable • A can-do attitude along with a solution-focused mindset • Flexibility to support across the wider customer service team • Excellent communication skills - both written and verbal What can we offer you? • Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday • 30 Days Annual Leave - Rising with service up to a maximum of 37 days • Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support • Full Training and Accredited Development Plans • Enhanced Maternity, Paternity and Family leave and more! Apply today! If you would like more information, please email our team at [email protected]