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A rare opportunity has arisen at Fairmont St Andrews for a Lobby Ambassador to join our close-knit team!
The Lobby Ambassador's main responsibility is to provide a superior level of personalised service by ensuring every need, request, and desire of our guests is fulfilled with the utmost care, professionalism and dedication.
A little more about what you will be doing:
* Maintain regular attendance in compliance with Fairmont Standards as well as be available to work flexible shifts which would include but is not limited to : mornings, afternoons, evenings, weekends and holidays
* Be able to perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
* Maintain good relationships with all important contacts both inside and outside of the resort
* Ability to answer all general inquiries on the resort and other entertainment, services, and tours in the surrounding areas
* The ability and willingness to adapt and adjust in order to satisfy guests needs
* Offer to handle special arrangements during guest stay; coordinate future visits
* Maintain database of guest preferences, habits, special dates
* Assist with additional Front Office/VIP Service tasks
* Actively participates in daily briefings and meetings
* Expected to conduct oneself in a discrete manner in all guest areas
* Ensures that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with resort standards
* Complete projects in a timely manner as required by the Management Team
* Complete duties such as Valet parking, luggage assistance, greeting of guests, and shuttle bus
Job Description
A rare opportunity has arisen at Fairmont St Andrews for a Lobby Ambassador to join our close-knit team!
The Lobby Ambassador's main responsibility is to provide a superior level of personalised service by ensuring every need, request, and desire of our guests is fulfilled with the utmost care, professionalism and dedication.
A little more about what you will be doing:
* Maintain regular attendance in compliance with Fairmont Standards as well as be available to work flexible shifts which would include but is not limited to : mornings, afternoons, evenings, weekends and holidays
* Be able to perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
* Maintain good relationships with all important contacts both inside and outside of the resort
* Ability to answer all general inquiries on the resort and other entertainment, services, and tours in the surrounding areas
* The ability and willingness to adapt and adjust in order to satisfy guests needs
* Offer to handle special arrangements during guest stay; coordinate future visits
* Maintain database of guest preferences, habits, special dates
* Assist with additional Front Office/VIP Service tasks
* Actively participates in daily briefings and meetings
* Expected to conduct oneself in a discrete manner in all guest areas
* Ensures that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with resort standards
* Complete projects in a timely manner as required by the Management Team
* Complete duties such as Valet parking, luggage assistance, greeting of guests, and shuttle bus
Qualifications
* Previous experience in a similar role is preferred
* Must be eligible to work in the UK
Additional Information
* Staff shuttle service to/from St Andrews
* Very competitive equal share of TRONC based on hours worked
* Gratuities on top of salary and TRONC
* Opportunities for development and growth across Accor properties worldwide
* Complimentary staff canteen
* 50% off dining in our Food and Beverage outlets
* Employee rates for Spa treatments and green fees
* Access to gym and pool services
* Growth opportunities
* On-the-job training
* Regular social events
* Access to PressReader
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