We are currently working with a Housing Association in Blaenau Gwent who are looking for an experienced Income Officer to join their team on a temporary basis, they offer hybrid working and a brilliant opportunity to offer income support as well as general housing support to their tenants. Job Title: Income Officer Location: Blaenau Gwent Contract: 6 month temporary Working Hours: 37 hours hybrid working available Rate: £23hr Responsibilities of an Income Officer: * Manage rent accounts and arrears, setting up affordable payment plans and ensuring timely rent collection. * Support tenants with housing benefits, including Universal Credit and Discretionary Housing Payments, ensuring correct entitlements. * Liaise with tenants and agencies to promote tenancy sustainment and prevent eviction through early intervention and support. * Maintain accurate records and ensure compliance with legal, financial, and safeguarding policies. What we'd love to see from you: * Previous experience being an Income Officer or a similar role within Housing, where you have deal with rent arrears and income based housing management responsibilities * Knowledge of housing benefits and rent recovery process * Strong communication and negotiation skills to engage effectively with tenants, colleagues, and external agencies. * Experience using housing management systems and maintaining accurate financial and case records. * Understanding of relevant legislation and policies, including safeguarding, GDPR, and pre-court protocols. If this role is Income Officer for you then please apply or contact (url removed)