Overview
Works Planner - Manchester
We are seeking a skilled and proactive Works Planner to join our team, supporting the delivery of essential wastewater services across Manchester.
What we offer
* Salary £30,000 per annum
* 37.5 hours per week Mon - Fri
* 24 Days holiday
* Pension scheme
* Death in service
* Ongoing training and professional development
* Opportunity to work with a leading water utility network
About the role
This role is central to the coordination of our Tankering works, ensuring that field teams are deployed efficiently and that all customer issues – from blockages to pollution incidents – are responded to within tight timeframes.
As a Operations Scheduler, you will
* Coordinate and schedule all planned tankering operations across the wastewater network, including routine sewer maintenance, capacity management, and support for planned engineering or maintenance activities.
* Develop and maintain efficient tankering schedules, ensuring optimal routing and resource allocation based on job priority, geographic area, and tanker availability to reduce travel time and operational costs.
* Monitor the delivery of planned tankering works throughout the day, updating internal systems and maintaining live communication with field operatives to track progress and manage any schedule changes.
* Liaise with internal teams and customers to provide updates of planned tankering activities, ensuring access arrangements and potential service impacts are clearly communicated and managed.
* Adjust schedules in response to changing operational conditions, resource availability, or network requirements, maintaining continuity and performance against KPIs.
* Work closely with Operational Management and Compliance Teams to ensure tankering works support wider asset management and maintenance programmes effectively and safely.
* Ensure accurate job creation, documentation, and closure within internal systems, including raising follow-on activities or compliance checks where necessary to meet regulatory standards.
* Champion a customer-first approach, ensuring that all planned tankering activities are delivered with professionalism and minimal disruption
* Support and coach field teams and drivers on scheduling expectations and procedures, helping to foster a shared understanding of service priorities and best practice execution.
About you
* Previous experience in a scheduling, planning, or coordination role, ideally in utilities or field services.
* Strong understanding of customer service principles and a passion for delivering excellent experiences.
* Familiarity with wastewater network operations or related environmental/emergency response scenarios is desirable.
* Excellent organisational and multitasking skills in a fast-paced, dynamic environment.
* Confident using scheduling and work management systems
* Strong communication and relationship-building abilities.
* A proactive mindset with the ability to problem-solve and adapt quickly to changing circumstances.
* A team player who contributes to a positive working culture and high-performing teams.
About the Lanes Group
The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.
We are an equal opportunities employer and welcome applications from under-represented members of the community.
Strictly no agencies please
#J-18808-Ljbffr