Job Description
Package Description: Quality, Information, Safety and Governance CoordinatorThe RoleBehind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes.At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and were looking for a coordinator to help keep everything running smoothly.As a Quality, Information, Safety and Governance Coordinator, youll provide essential administrative and coordination support across the QISG team. Youll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests.This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance.Youll work closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well managed, action is tracked, and the organisation is supported to meet its responsibilities.What youll focus onCoordinating QISG meetings, agendas, actions and documentationMaintaining accurate records including risk registers, complaints logs and governance trackersSupporting incident, complaints and information request processes (including DSARs and RFIs)Producing reports and extracting data from governance systems (e.g. Ulysses)Supporting audits, inspections and quality assurance activityMaintaining shared mailboxes and ensuring timely routing of queriesSupporting the development and dissemination of learning from incidents and complaintsAssisting with DSPT and information governance compliance activityEnsuring governance documents and archives are accurate, organised and accessibleAbout youYoure organised, detail-focused and comfortable working in a structured but fast-moving governance environment.
You can manage competing priorities, handle sensitive information appropriately, and support multiple stakeholders with professionalism and accuracy.This role would suit someone who:Has experience in an administrative, governance, quality or healthcare support roleIs confident using systems to manage data, reports and documentationUnderstands the importance of confidentiality, information governance and data protectionHas strong organisational skills and can manage multiple deadlinesCommunicates clearly and works well with a range of stakeholdersIs comfortable producing accurate notes, reports and maintaining recordsHas excellent technical skills and experience using Microsoft Office (Outlook, Word, Excel, Teams)Who are we?We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.LocationAshford, KentHybrid working with a minimum of 2 days per week in the office.Whats in it for you?Annual Salary of £26,000Opportunity to join the NHS Pension SchemeAdditional annual leave above statutory minimum based on serviceEnhanced family leave (maternity, paternity and adoption leave and pay)Inclusive wellbeing benefitsEmployee Assistance Programme including free 24/7 independent counselling and occupational health servicesProfessional development opportunitiesFree membership to our reward and discount platformAccess to Blue Light Card and other NHS Discount SchemesDue to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.IC24 is committed to safer recruitment practices, safeguarding children and vulnerable adults, and ensuring all recruitment activity aligns with relevant legislation and guidance.We celebrate brave ideas and brave people.careers.ic24.org.ukWe have a duty to safeguard, protect and promote the welfare of those who use our services and our employees.
This means we take every step we can to protect from harm, abuse and damage.We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.#LI-LJ1TPBN1_UKTJ