Job Description
Job Title: Customer Service Support Administrator
Location: Uxbridge
Pay Range/details: £35,000 per annum
Contract Type: Permanent
Omega are supporting leading global printing technology company in their search for a Customer Services Support Administrator. The right candidate will be highly organised, customer focused individual to support our Service team. You'll coordinate after-sales activities, manage documentation, schedule appointments, track service jobs, liaise with customers and engineers, and handle spare parts logistics. Strong IT skills (Word®, Excel®, SAP preferred) and the ability to learn new systems are essential.
Key Responsibilities - Customer Service Support Administrator
* Build and maintain long-term customer relationships by delivering consistent, high-quality customer care.
* Handle customer service enquiries, quotations and parts orders via phone and email, ensuring prompt and efficient processing.
* Support and collaborate with all internal departments to strengthen working relationships.
* Perform administrative tasks and implement processes to meet agreed customer service levels.
* Coordinate with technicians and internal departments to ensure cost effective and efficient service delivery.
* Manage service and spare parts calls from logging to invoicing, including updates, escalations, and planning field resources.
* Identify spare parts using technical manuals, diagrams, and proprietary software.
* Monitor and maintain job queues and planned maintenance schedules to ensure operational efficiency.
* Provide support to divisional management and supervisors, including regular updates and general admin assistance.
* Covering absences, for work control, spare parts and installations which includes occasional Saturdays.
* Hours: Monday to Friday 9-5:15
Qualifications & Requirements - Customer Service Support Administrator
* Basic understanding of electrical, mechanical, or facilities systems helpful (for identifying spare parts and supporting technicians).
* Ability to read technical manuals, diagrams, or product specifications.
* Previous experience in customer service, service coordination, or administration, ideally in a technical, facilities, or engineering-related environment.
* Qualifications in business administration, customer service, or facilities management can be advantageous.
What we can offer - Customer Service Support Administrator
* 25 days annual leave, increasing depending on service.
* Cycle to work scheme.
* 5% employee and 5% employer pension increasing depending on service.
* Various personal and professional development al opportunities.
For more information on this role, please contact Michael Farrell on 01453 829768 or send a copy of your CV to michael.farrell@omegaresource.co.uk
Candidates who are currently a Customer Service Support Administrator, Customer Service Representative, Customer Support Advisor, Client Services Associate, Customer Service Administrator, Customer Service Coordinator or a Customer Success Specialist may be suitable for this position.
For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk