Overview
The Trust computer-based Switchboard provides the first point of contact for most callers into East Surrey Hospital. As well as working as part of the switchboard, the post holder is responsible for the day to day supervision of switchboard and the consistent delivery of a high standard telephony/Switchboard service ensuring continuity of services and a quality, customer focused service. The post holder should present as a role model and show high standards of professionalism, to work calmly and efficiently and be able to make decisions in what is often a high-level and fast-moving environment. Staff are frequently required to make immediate decisions in the event of problems and this can require a high standard of response and discretion. Part of the role of the Switchboard Supervisor is to suggest improvements and ensure that adequate shift cover is in place enabling an efficient, informative and professional service to all external and internal callers into the hospital and during emergency situations.
Responsibilities
* Supervise switchboard operations and ensure a consistent delivery of a high standard telephony/Switchboard service with continuity of services and customer focus.
* Present as a role model and maintain high standards of professionalism; work calmly and efficiently; make decisions in high-level and fast-moving environments; provide immediate decision-making in the event of problems.
* Suggest improvements and ensure adequate shift cover to enable an efficient, informative and professional service to all external and internal callers into the hospital, including during emergency situations.
Working for our organisation
We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.
Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon - covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.
We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.
Surrey and Sussex Healthcare NHS Trust operates a 24-hour service, 365 days a year. As such, all nursing, clinical, and operational roles may involve working on a 24/7 shift basis, unless otherwise specified during the recruitment process. We are proud of our diverse and inclusive workforce and actively encourage applications irrespective of age, disability, gender, race and ethnicity, religion or belief and sexual orientation. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process.
Successful candidates will be appointed to the first pay step within the band when they start with the Trust (unless they have previous relevant NHS continuous service), thereafter individuals will progress up the pay steps in accordance with NHS Agenda for Change (AfC) terms and conditions. For part time roles you will receive a pro rata'd (proportional) salary payment based on the appropriate pay step/point and hours worked in accordance with AfC and all medical and dental terms and conditions.
Note: Some vacancies may receive a high volume of applications. In such cases, the vacancy may close earlier than the advertised closing date. We encourage you to apply as soon as possible.
We take our responsibilities to the environment extremely seriously and have an ambitious Green Plan that we\'re delivering. Actions include having uniforms made from recycled plastic, 100% renewable electricity and planting 150 trees at East Surrey Hospital. Read our plan here.
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