Job Description
Administrative Officer
Location: 2 Ruskin Square, Croydon
Hourly rate: £15.92
Office Based
Working Days/Hours: Monday to Friday: 9am-5pm, 37 hrs p/w
Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.
List the duties/ responsibilities:
1. Accuracy and an eye for detail
2. Proficient in using IT systems including Outlook, Word and Excel - it is essential this software can be used confidently. Full training will be provided in Home Office and HMCTS systems.
3. Can work as part of a team but with little supervision
Key Responsibilities:
4. Be flexible in providing day to day operational support over Appeals Data Team, Appeals Processing Team, Digital Service Team and Business Support Team as required to ensure His Majesty Courts and Tribunal Service output targets are met or as identified by the line manager
5. Be proficient in the use of IT and regularly check/input the required accurate data immediately for your allocated cases. Accuracy in data entry is essential for these roles
6. Complete data entry tasks within strict timelines
7. Prepare appeal bundles within time limits and ensure appeal bundles are dispatched within set timescales referring complex cases or casework errors to your manager
8. Carry out a variety of administrative functions as required by the team managers
9. Use record management system to monitor the immigration case records of Appellants - to comply with records management principles and the data protection act legislation.
10. Write effectively ensuring all written communications are clear and concise.
11. Work with management information reports
12. Have a flexible approach in the delivery of customer service, where appropriate and deliver a professional service to Home Office standards
13. Seek to deliver continuous improvement, using feedback from customers, plus internal/external stakeholders, highlighting problems and sharing best practice. Putting forward ideas which lead to operational performance improvements, cost savings or better services for customers
14. "Getting the basics right" at all times. Raising concerns if this is not happening in your area
15. Help to make UKVI a great place to work and act as a role model for HO values
16. Adhere to Home Office policies for handling the various levels of marked information; both internally and externally
17. Store all UKVI information and documents appropriately following security guidelines, and where appropriate making accurate use of the shared folders set up on the corporate network
18. Be proficient in the use of Excel and Word - APC uses data from a variety of sources
19. Willing to demonstrate a motivated and flexible approach to all tasks
20. This is a target driven role
Training:
4-6 weeks training in office. Mandatory e learning - training will be under line manager
Clearance level (to be applied for by Brook Street upon a successful application):
DBS + CTC
Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.