Client Manager
Join our global team, today.
Location: UK
You must currently live in any of the countries above and have the legal right to work there.
As a global company with locations around the world, you can opt to work from home or choose a hybrid approach where we have an office.
Salary
UK: £30,816 - £33,696 per annum (grade 4) plus commission
Employment and Contract Type
Full-time and permanent position.
Who is Mauve Group, and what do we do?
Mauve Group was established in 1996 with a simple office in Italy. Since then, we have expanded to become a leading, award-winning provider of Employer of Record (EoR) and global employment solutions – powered by our all-in-one workforce management platform.
We operate in 150+ countries across seven regions, supporting businesses and organisations across 70+ sectors as they scale internationally and manage their global workforces.
Our mission is to reduce risk, maximise compliance, and enhance employee satisfaction throughout the global HR process.
But that’s not all. Mauve is a people-first community. We understand that our employees are diverse individuals with fulfilling lives beyond work. For those who join us, we offer a range of perks and benefits to support your personal growth and wellbeing – more on these later.
The Main Purpose of Your Role
The Client Manager is a target-carrying individual contributor responsible for the day-to-day management, revenue growth, and retention of assigned client accounts. You’ll work closely with the Global Client Partner and Client Services teams to ensure a smooth customer experience.
Your role will involve developing strong client relationships, understanding client needs to deliver tailored solutions, expanding Mauve services within accounts, and supporting aftersales queries.
Due to the high number of US-based clients, you may occasionally work outside standard hours to accommodate client time zones.
What Will You Be Doing as the Client Manager?
* Serve as the primary contact for managed client accounts
* Build and maintain long-term relationships with key clients and stakeholders
* Understand client needs and deliver tailored solutions
* Set up services for new and existing accounts with accuracy and compliance
* Identify upselling and cross-selling opportunities
* Generate referrals and secure testimonials, case studies, and endorsements
* Collaborate with internal teams to ensure seamless service delivery
* Resolve client issues in conjunction with Client Services
* Monitor account performance and provide regular updates
* Conduct client check-ins per Global Client Partner guidelines
* Participate in bids and tenders from existing clients
* Represent Mauve at domestic and international events, trade shows, and forums (including speaking opportunities)
* Track and report client activities using Salesforce
* Maintain Salesforce accuracy and a healthy sales pipeline
* Present regular reports on account status and performance
* Collaborate with Inbound and Outbound teams for smooth client handovers
* Provide feedback to marketing via Global Client Partners
* Track individual expenses for budget reporting
* Stay informed on industry trends, market conditions, and competitors.
Qualifications
Essential
* Degree educated or 3 years' experience in the EoR sector/industry
Desirable
* Degree in Business Administration, Marketing, Economics or a related field
Knowledge & Experience
Essential Skills
* At least 3 years' experience in the EoR sector/industry.
* Experience working for a global organisation.
* Experience of successfully managing and growing client accounts.
* Experience working with CRM systems such as Salesforce and Sage People.
* At least 3 years' demonstrable experience of working in a sales environment or allied service such as business development, client services, or products.
Skills and Attributes
Essential Skills
* Strong IT skills (MS Office)
* Advanced English communication skills (verbal and written)
* Excellent time management and organisational skills
* Commercial awareness
* Excellent presentation skills
* Strong active listening skills
* Excellent consultative selling and negotiation skills
* Ability to think creatively and strategically
Desirable Skills
* Experience dealing with US-based clients
Personal Attributes
* Strong attention to detail, with high standards of accuracy and quality
* Flexible and proactive approach to workload with conflicting deadlines
* Strong team working skills
* Quick learner with an interest in developing new skills
* Positive attitude with strong interpersonal skills
* Confident and adaptable
Perks and Benefits
* Generous annual leave, plus public holidays based on location.
* Extra annual leave for your birthday or an alternative celebration day.
* Access to an Employee Assistance Programme (EAP)
* Pension plan with contributions from Mauve Group (where applicable).
* Opportunities for professional growth via Mauve Academy – our learning portal.
* Annual training allowance for career development.
* Hybrid working environment, with home setup allowance (where applicable).
* Optical benefits (£155/€180 toward eye tests, glasses, and lenses).
* Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.
Apply Now
Please direct your cover letter,explaining why you want to work at Mauve Group and how your experience, skills, and qualifications align with the role.
Send your cover letter and CV in English, with the job title in the subject line.
Good luck!
What’s Next?
* Applications close on 1st December 2025 – first interviews likely to be held 8th December 2025.
* Due to the high volume of applications, we may not be able to respond to everyone. If you haven’t heard from us by 10th December 2025, please consider your application unsuccessful on this occasion.
* We reserve the right to close the job posting early if we receive a high number of applications.
Data and Privacy Policy
We will only use your personal information with your consent and in accordance with applicable laws. For details, please read our privacy policy.
In your cover letter, please indicate if you would like to be considered for future opportunities if not selected for this role. If you do not specify, we will delete your personal information to comply with European law.
Equality & Diversity Statement
Mauve Group operates in many parts of the world, each with unique cultural identities, and is committed to equality of opportunity and freedom from discrimination.
We accept, respect, and celebrate diverse backgrounds, perspectives, and experiences. By embracing these differences, we drive innovation and business growth.