We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’.
You’ll normally work between 08:30 and 18:00, Monday to Friday. The role includes a 1-in-3 weekend rota, with time off in lieu to keep your working hours balanced based on an average 41.33 hour working week. Remote working is available for weekend rota shifts.
The basic salary is £25,500 with an OTE of £34,500,
Role and responsibilities to include:
To contact customers who enquire via the Mercedes-Benz website within given timescales
Identify customer requirements and pass on leads to the Sales Team for follow up
Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
Accurately administer details of conversations on our Dealer Management System
Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
To promote other services and products as appropriate What we are looking for:
Ideally someone with experience in dealership sales and aftersales environments.
The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS
Good administrational knowledge
Able to demonstrate a track record of achievement in both sales and customer service
Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner
Is able to engage customers and build relationships
Has a genuine interest and passion for the motor industry, keeping abreast of developments
Is numerate and analytical with strong attention to detail and possesses intermediate IT skills
Embraces new ideas and thinking; eager to learn and develop their self
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
25 days holiday plus bank holidays
Company Pension
Wellness Programme
Sick Pay
Group life insurance
Staff discount on car servicing
Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Free Parking / On-site Parking
Company Events