1. Position: Customer Sales Coordinator
2. Salary: £25,497 rising to £26,497 after probation period
3. Location: Brighton
4. Hours: 8.30am to 4.30pm Monday to Friday with one late shift of 11.30am to 7.30pm per week. One weekend every 5 weeks with two weekdays off around it.
5. 25 days holiday plus Bank Holidays, Birthday off, cycle to work scheme, regular social events, Employee Assistance Programme, hybrid working.
We’re looking for an experienced call centre professional or someone with strong phone based customer service experience to join a lovely company in Brighton who are very busy. This role is a hybrid position sitting between the sales and customer service teams. There is no cold calling but as well as liaising with existing customer and queries you will also talk new customers through the benefits of the products to ensure they sign up from their enquiry. On top of this there’s lots of administration and email inbox management. A very busy role offered on a hybrid working basis but the office is open full time if you prefer office-based work.
Job duties:
6. First point of contact for customers across two brands, both for existing customer queries and new customer sign ups
7. Handling a high volume of customer calls, emails and live chat
8. Outbound calls to customers who enquired online, over email or who did not complete the online sign-up process to find out if there was a specific issue you can resolve
9. Working with financial information and data
10. All associated office administration duties
11. Ensuring tasks are completed in agreed timescales while following best practice
12. Supporting other teams as necessary
Skills & experience required:
13. Phone based customer service experience is essential
14. Excellent written and verbal communication skills and a friendly nature, happy to chat to customers
15. A high level of accuracy and attention to detail teamed with administration skills
16. Ability to multitask in a busy environment
17. Customer focused with the ability to highlight and sell the benefits of services to new enquiries
Salary, Hours and Company benefits:
18. £25,497 rising to £26,497 after probation period of 6 months is completed successfully
19. 5 hours per week, working 8.30am to 4.30pm Monday to Friday but with one late shift of 11.30am to 7.30pm per week. One weekend (10am to 4pm Saturday and Sunday) every 5 weeks with two weekdays off around it
20. 25 days holiday plus Bank Holidays
21. Birthday off
22. Cycle to Work scheme
23. Regular social events
24. Employee Assistance Programme
25. Retail / shopping discounts scheme
26. Hybrid working
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.