Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. We work in a hybrid way, with colleagues spending around 20% of their time in the office, equating to one day per week.
Job summary
At the forefront of the fight to protect energy consumers from the lasting impacts of debt, Ofgem is reshaping how fairness and affordability are delivered across the energy system.
We’re looking for a Policy Advisor to join us and support work that will help reset the energy debt landscape and safeguard those most at risk.
Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.
We’re offering a permanent opportunity to work on one of Ofgem’s most high‑profile and socially significant policy priorities. You’ll be part of a fast‑moving programme responding to record levels of consumer debt, helping to shape the next phase of our approach and signal our future direction to industry, government and consumer groups. This role sits at the heart of a complex policy area where economic, regulatory and social considerations intersect.
You’ll join a team brought together at pace to deliver an ambitious agenda, working across organisational boundaries and engaging with a wide range of stakeholders. The work is challenging, visible and impactful, offering the opportunity to influence how energy debt is managed across the market and supporting people who need it the most.
Job description
We’re looking for someone with strong policy capability, confident communication skills and the ability to work effectively in a pressured, fast‑paced environment. You’ll bring sound judgement, analytical thinking and a collaborative approach, alongside an interest in public policy and the energy sector.
In return, you’ll be part of a supportive and inclusive organisation that values flexible working and collective problem‑solving. You’ll benefit from hybrid working, generous annual leave and access to a strong civil service pension, while contributing to work that makes a real difference to consumers’ lives.
We have a critical purpose to help reduce energy debt, protect vulnerable consumers and create a fairer, more sustainable retail energy market. If you want to help shape reforms that matter now and in the long term, this is your opportunity.
Person specification
Essential:
* Experience of delivering fast‑paced and complex policy development in a high‑profile role, managing competing priorities and producing high‑quality outputs under pressure. (LEAD)
* Excellent written and verbal communication skills. (LEAD)
* Strong analytical and problem-solving skills.
* Demonstrable interest and/ or experience in public policy/energy/net zero.
* Experience in engaging with/managing multiple stakeholders.
* Ability to manage different work activities or workstreams to keep projects on track.
Desirable:
* Understanding of GB retail energy market.
Behaviours
We'll assess you against these behaviours during the selection process:
* Seeing the Big Picture
* Changing and Improving
* Communicating and Influencing
* Delivering at Pace
Benefits
Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.
You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].
Feedback will only be provided if you attend an interview or assessment.