At Rehab Without Walls Over 30 years, we have built a strong and enduring reputation for delivering the highest quality case management service for people with a broad spectrum of complex needs and injuries. We have an amazing opportunity for an Office Team Leader to join us at RWW office in Milton Keynes Purpose of the role: To provide strong team leadership, for all aspects of the support service offered by Rehab Without Walls, whilst demonstrating care, compassion and respect for all our clients and staff. What you'll be working: Full-time (35 hours per week) What you'll be doing Some of the key responsibilities: Line Manager to the administration team Monitoring policies and procedures, and where possible updating or implementing new relevant processes, to ensure maximum efficiency To process documentation for the case managers, ensuring high quality is maintained and any deadlines are met To ensure that there are sufficient staff in the office, at all times To assist with managing client accounts and making purchases where required To assist with the organisation of conferences and ensuring that all marketing items needed are in place To provide in-house IT support and sign-post where appropriate to central services To manage, with the Business Director, Health and Safety requirements of the office To carry out appropriate induction with new staff as needed To manage the office housekeeping, including managing office refurbishments where required What you'll have: Highly proficient with keyboard and IT applications Have experience in a similar role Have experience of supervising staff Be highly organised Have excellent communication and interpersonal skills Have a flexible and conscientious approach to their work Have a can do attitude Be able to prioritise their workload, be pro-active and reactive to the needs of the business Work on their own initiative with an awareness of any deadlines Have the Ability to develop and maintain good working relationships at all levels, including during difficult or challenging circumstances.