Annual wage £14,000.00 Salary increase due to performance and completion of the apprenticeship. Working week Monday to Friday 9:00 – 17:30 1 ¼ hour for lunch Total hours per week: 37 Expected duration 24 Months Possible start date 08 Jul 2024 Date posted 16 Oct 2023 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000205795 Positions 1 available What you will do in your working day The first point of contact for IT support related queries from the various sites. Take ownership of user problems and be pro-active when dealing with issues. Troubleshoot and assist users face-to-face, by phone, be email or remote access. Maintaining inventories of IT equipment including mobile phones Carry out necessary support and monitoring activities such as anti-virus scanning and backups to help maintain an efficient and robust infrastructure. The training you will be getting 6 hours a week off the job training. Remote training. IT Level 3 qualification. Information communications technician What to expect at the end of your apprenticeship Permanent position once the completeion of the apprenticeship. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills Qualifications GCSE or equivalent English (Grade 4/C or above) Essential GCSE or equivalent Maths (Grade 4/C or above) Essential Things to consider Are you able to get to the location? Have you got any experience or qualifications in IT?