Job Description
Are you an experienced customer service leader with a passion for delivering exceptional customer service? We are thrilled to announce an exciting opportunity for a Repairs Contact Centre Team Leader with our public sector client based in Newham, East London! If you're ready to take on a dynamic role where you can make a real impact, we want to hear from you!\n\nAbout the Role:\nAs the Team Leader, you will play a crucial role in guiding a dedicated team of customer service advisors.
Your mission? To ensure our frontline services are top-notch and that we uphold our "first-time right" ethos. Here's what you can expect:\n\nLead with Purpose: Manage and motivate a team of customer service advisors to deliver the best in class service.\nOperational Excellence: Collaborate with the Customer Services Business Unit Lead to ensure seamless service delivery during operational hours.\nCustomer Focus: Handle customer complaints efficiently with a proactive, 'right first time' approach.\nDevelop Talent: Oversee staff performance management, training, and development to cultivate a high-performing team.\nSafety First: Ensure compliance with Health & Safety regulations and Council policies.What We're Looking For:\nTo thrive in this role, you should have:\n\nProven experience in managing staff and delivering high-quality services.\nStrong communication skills with the a...