Full Time Luxury Client Advisor
Our client is a beautiful Womenswear brand based on Mount Street. They are looking for an experienced Client Advisor to support and drive sales performance whilst delivering a consistently elevated client experience, and ensure the smooth day-to-day operation of boutique. Ideally you will have experience in a boutique environment and comfortable engaging with senior business leaders regularly. The business is at an exciting stage and looking for someone proactive and keen to establish a long term career with the business.
General working hours will be Monday- Friday 9:30am - 6:30pm
A Saturday may be required on exception, for a private client appointments.
Key Responsibilities
* Deliver a personalised, high-standard client experience in line with luxury service expectations
* Drive sales through styling, product knowledge, and active client engagement
* Build and maintain a client book to support repeat business and retention
* Process transactions, returns, exchanges, and refunds accurately according to the brand’s return policy
* Maintain and update client records; support CRM and clienteling activity
* Receive, unpack, and organise stock deliveries
* Responsible for opening and closing the Boutique at times
* Support stock control, replenishment, cycle counts, and stock takes, liaise with the warehouse for stock requests
* Maintain inventory accuracy and report discrepancies promptly
* Support e-commerce operations, including order preparation and returns as required
* Maintain shop floor and back-of-house standards, including visual presentation and cleanliness
* Support private appointments, VIP visits, and in-store events
* Liaise with Store Manager, Head Office, Press, and Wholesale teams on operational requests
* Ensure precision and consistency across all internal systems and trackers
Requirements
* 2-4 years’ experience in luxury or premium fashion retail
* Comfortable working in a small team environment
* Strong sales performance in a client-led environment
* Existing client book preferred but this is not essential
* Experience working with high-value and repeat clientele
* Highly organised with strong attention to detail
* Professional, polished, and commercially aware