Trading from 100 stores Blacks supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm and Eurohike.
Role Overview:
Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
This is a part time role.
Contracted hours - 36
Customer Service
1. Provide customers with excellent levels of Customer service.
2. Deal with customer complaints and enquires, providing the best possible outcome.
3. Ensure the personal appearance of sales staff is in line with company guidelines.
4. Have an understanding of the Customer Service measuring programme.
Sales
5. Ensure that targets are achieved and, where possible, exceeded.
6. Monitor staff service levels in order to maximise store sales.
7. Utilise in-store devices, making sure that the customer is offered the whole product range.
8. Use reports to assist you in product placement of key selling lines.
Visual Merchandising
9. Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
10. Provide assistance with the maintenance of standards on the sales floor.
11. Keep stock clean and presentable at all times.
12. Retail Management experience would be advantageous
13. Excellent Time Management skills
14. Strong verbal and written communication skills.
15. IT skills- Microsoft Outlook, Word and Excel.
Training & Development
16. Encourage personal progression throughout your store
17. Provide assistance with the induction and training of new starters.
18. Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.
Skills/Experience/Knowledge Needed
19. Retail Supervisor experience would be advantageous.
20. Excellent Time Management skills
21. Strong verbal and written communication skills.
22. IT skills- Microsoft Outlook, Word and Excel.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
23. Holiday Allowance
24. Staff Discount On JD Group and other brands within the organisation,
25. Pension Scheme
26. Personal development opportunities to learn and develop at work.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion
Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Thank you again for your time.