Overview
The Regulatory Officer role will be based in Waste Shipments within Environmental Markets and Regulation. We’re a national team with officers based across England, ensuring a consistent regulatory approach across the country. As a department we ensure that companies are disposing of their waste correctly by enforcing government regulations – ‘right waste, right place’. You will be supporting with planning, monitoring and delivering compliance and enforcement activity within your area of waste regulation, driving England’s circular economy.
Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all the training and support you need to succeed.
The Environment Agency values difference and is committed to being an inclusive employer, ensuring equal opportunities for everyone. We welcome flexible working patterns for all vacancies, including job share. Interviews are expected to take place in the specified timeframe and locations, and the Environment Agency offers a hybrid working approach (office and home working).
Responsibilities
* Use a team email inbox and be the first point of contact for the team.
* Communicate regularly with customers and stakeholders, answering technical queries and finding solutions to problems.
* Provide a comprehensive support service to the team, ensuring efficient systems are in place to maximise the effective use of the team’s time.
* Support the collation, analysis and basic reporting of data.
* Deal with confidential and sensitive information whilst keeping in line with data protection guidelines.
* Respond to incidents as part of the role and be available to respond to incidents or provide business continuity support; may attract additional payment and full training with alternative working arrangements.
* Support the Waste Markets and Shipments team in delivering compliance and enforcement activity, working to ensure proper handling of waste in line with regulations.
Experience/Skills Required
* Excellent customer service skills and the ability to build and maintain relationships with both internal and external customers.
* Answer customer queries, convey technical information and solve problems.
* Excellent communication skills, both written and verbal with an openness to embrace virtual communication technology.
* Organisation, time management and planning skills to deliver a varied workload with conflicting deadlines.
* Flexible and adaptable to change.
* Competent use of Microsoft Office and Excel are essential.
* Confidence in handling large quantities of data and strong attention to detail.
* Enthusiastic about working collaboratively with colleagues towards common goals.
* Experience of working with customers to achieve compliance with regulatory requirements is desirable but not essential.
Additional Information
Find out more about our wider team and the Environment Agency’s approach to inclusion and flexible working patterns. We offer an attractive benefits package including a pension scheme, competitive salary, flexible working and annual leave allowances. Interviews for the role are scheduled within a specified window. You will need to be comfortable with working in a dispersed team and our hybrid working approach. We may use the outcomes from this recruitment for future vacancies within the next 12 months. For an informal discussion please contact Mark Bowhay at mark.bowhay@environment-agency.gov.uk.
#J-18808-Ljbffr