The AV Operations Manager delivers and supports technology services including networking, desktop support, audio, video, HSIA, webcasting, and basic lighting for corporate meetings and events. This role collaborates with customers, the AV Management Team, and property/event teams to ensure excellent meeting and client experiences.
1. Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.
2. Book staff and any additional AV equipment required to successfully execute an event.
3. Assist with troubleshooting AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
4. Assist with Client Coordination in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival
5. Lead pre-program coordination with property teams, and the AV Team, ensuring that all their technological needs are met and in place for their arrival.
6. Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
7. Audit tech quotes to ensure review is completed ahead of events and attend PEO, Pre-Con, and pre-production meetings as needed.
8. Supervise daily floor operations, lead room teams, oversee equipment, and support other ad hoc AV property functions.
9. Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
10. Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
11. Assist in any areas of daily operation.
12. Participate in collaborative project efforts with both the technology team and other departments.
13. Review and recommend updates to departmental SOPs on a quarterly basis.
14. Maintain and uphold Convenes cultural standards
15. Perform other duties as requested by management.
16. Show initiative and drive to solve problems.
17. Portray a polished, professional image according to Convene dress code standards.
What We Look For:
18. 3-4 years of experience in supporting AV and IT equipment and computer software systems.
19. Customer service or hospitality experience preferred.
20. Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
21. Possess a basic understanding of Crestron and other central control systems.
22. Basic knowledge of data networking principles, architecture, and applications.
23. Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, and servers.
24. Proficient in Microsoft Office, Google worksuite, and Apple iWorks suite of business applications.
25. Flexible, long, and weekend hours are sometimes required.
26. Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
27. Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
28. Ability to stand, sit, or walk for an extended period.
29. Ability to climb and work on a ladder for lengthy periods.
Equipment & Technical Qualifications:
30. Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
31. Video: Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus
32. Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
33. IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipment
34. Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting, and transmission protocols i.e. RTMPs/HLS/SRT.
Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus
Who We Are:
Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at.
We’re Here For You:
Health and Wellness
35. Private medical insurance
36. Subsidised eye care
37. Subsidised fitness membership
38. Employee Assistance Program: well-being support and personal advice programme
Time Off and Work-Life Balance
39. 25 days annual leave plus bank holidays, and company sick pay
40. Financial Support and Benefits
41. Bonus scheme
42. Interest-free loan for rail season tickets & further education
43. Subsidised bicycle purchase through Cycle to Work scheme
Professional Development and Recognition
44. Continuous professional and personal development support
45. Employee recognition and reward programs to mark achievements and milestones
Community and Impact
46. Opportunities to volunteer, donate, and participate in community give-back initiatives
47. The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.